Privacy Policy

This privacy policy sets out how Chiro London will store and use information relating to you. Chiro.London is a trading name of Chiro.London Limited. As a client of Chiro.London we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at health@chiro.london

For all of our services, the data controller is Chiro London Limited. In order to provide you a health care service we essentially are entering into a contract with you to deliver professional care. Part of this agreement includes a need for us to store and process your personal data as well as a legitimate interest in contacting you via phone, email or SMS. We don’t require you to opt in however we will always give you the opportunity to opt out of receiving communication.

How we use your information
When you are a client at Chiro.London and you have physically visited one of our clinics, by doing so you have provided consent for us to process your information. This consent is our legal basis for processing. We have a legitimate cause to contact you for reasons such as sharing confidential medical information, reminding you about upcoming appointments, keeping you up-to-date with relevant news and information about your chosen clinic and providing relevant health promoting information.

Sharing your information
We will never sell, distribute or lease your data to any third party.

Confidentiality
We are bound by the General Chiropractic Council regarding sharing of your information to other medical or relevant health professionals. Essentially we need your written consent before we can share records, notes, x-rays or personal information. Explanation of the protocol can be found here.

Cookies
A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.

Retaining your information
We are required by law to keep your personal information for up to seven years from the date of your last visit. We encourage you to keep your information up-to-date, and you can do this easily whenever you visit our clinics.
We store your data securely on our software called ‘Cliniko’. This data is only accessible via password protected access by our data controllers or data processors. The data is kept on servers within the EU.

Your rights
When it comes to your personal information, you have the following rights:
* The right to be informed about how we use your information
* The right to access any information we hold about you
* The right to correct any inaccurate information that we hold about you
* The right to request that we delete information that we hold about you
* The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy

Changes to our Privacy Policy
From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy, but rest assured that If any significant changes are made, we will let you know.

How to contact us
We welcome all feedback, good or bad. If you:
* Have any questions about how we collect and use your information
* Would like a copy of the information we hold about you
* Would like to update any of the information we hold for you
health@chiro.london
020 8877 0377
Updated March 2018